A Practice dedicated to providing quality, patient-centered health care by helping individuals achieve a sense of well being, whatever their particular needs, working in partnership with our local community.
Patient Rights to General Medical Services
- To have appropriate drugs and medicine prescribed.
- To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.
- To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
- To choose whether to take part in research or medical student training.
- To receive a copy of their doctors practice leaflet, setting out the services that he or she provides
Our Practice Charter
- You will be treated with courtesy and respect by all Practice personnel.
- An urgent appointment with a Doctor will be available on the same day (this can be in the form of a telephone consultation or a face to face appointment).
- If required the next available non-urgent appointment with your named GP will always be offered.
- Our standard is to see our patients on time. If you have waited longer than this please ask the Care Navigator for an explanation.
- We aim to answer the telephone within three rings.
- Requests for repeat prescriptions will be dealt with within 48 hours.
- All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
- If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
- We wish to make Greenway Community Practice, as accessible as possible. If you have hearing, visual or physical difficulties please let the Care Navigator know so that we can enable you to fully use our services.
- If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
- If you are late for your appointment you may be asked to re-book at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
- A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 11am if at all possible.
- An urgent appointment is for an urgent medical problem. Please speak to the Care Navigator if you require a sick note or repeat prescription.
- We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Care Navigator
- Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.
- Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.
- Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.
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