Friends & Family Test Results

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FFT Results

Select year: 2023 2022 2021

• 91% Very Good
• 7% Good
• 1% Neither Good nor Poor
• 1% Poor
• 1% Very Poor
• 0% Don't Know

Month / Year	Very Good	Good	Neither Good nor Poor	Poor	Very Poor	Don't Know
Jan 2023	49	6	0	0	1	0
Feb 2023	136	14	1	3	0	1
Mar 2023	158	7	1	1	2	0
Apr 2023	154	11	0	1	0	1
May 2023	215	19	4	4	4	1
Jun 2023	243	18	2	1	1	1
Jul 2023	253	17	0	1	1	0
Aug 2023	99	3	0	0	0	0
Sep 2023	5	3	0	0	0	0
Oct 2023	0	0	0	0	0	0
Nov 2023	0	0	0	0	0	0
Dec 2023	0	0	0	0	0	0

Patient feedback

We asked the question:
Please tell us about anything we could have done better

My doctor is excellent. She is friendly, thorough and very knowledgeable. I appreciate her good listening skills, her accepting of my attempts at self care and her professionalism. I consider myself fortunate to have this GP and the excellent Greenway Practice. Thank you.
Posted on: 22/07/2023

Always a friendly greeting as soon as you walk through the doors.I was collected from reception by a lovely Nurse with a great smile.My blood test and BP test was done in a very professional painfree way and was done in no time. We really feel cared for and valued by Greenway and the communication we receive is excellant.Thank you.Five Star service and care.
Posted on: 21/07/2023

Very friendly and prompt
Posted on: 20/07/2023

Very friendly staffed reception area
Posted on: 19/07/2023

My doctor was very empathetic and very clear with her explanations.
Posted on: 11/07/2023

The service provided by Greenwsy is always first rate, professional thorough and personally kind and thoughtful
Posted on: 11/07/2023

Excellent service. I saw a doctor within 2 days of my request. Was seen within 10 minutes of my appointment time. Excellent doctor and advice.
Posted on: 09/07/2023

From reception to my doctor and nuses they were very good to me very professional and caring thank you all
Posted on: 05/07/2023

I receive excellent service from the Reception/Admin Team/Nurses/and my GP
Posted on: 14/06/2023

Everything was very well done . I felt listened to with understanding and compassion. My medical needs had been given a lot of thought. The examination was sensitive and explanations were clear . And a plan forward was put in place making me feel looked after . Thank you
Posted on: 14/06/2023

I can't think of anything to improve and the staff are always wonderful.
Posted on: 13/06/2023

Excellent, kind and gentle people, highly trained professionals. Congratulations!!
Posted on: 11/06/2023

Excellent service. Always friendly and helpful.
Posted on: 21/05/2023

Staff very helpful and considerate . Gary the physio was excellent giving me lots of information on my condition. Thank you to everyone ,
Posted on: 18/05/2023

Had a good chat with the Doctor and felt listened to. Very happy
Posted on: 18/05/2023

Doctor was very patient with my mother who has dementia, taking her time to explain things
Posted on: 13/05/2023

I had bloods taken. No waiting, straight in and out. All was good.
Posted on: 13/05/2023

This visit was much better than anticipated as the doctor explained everything that I had been worrying about. I feel more secure in approaching the practice in future.
Posted on: 30/04/2023

Everything went smooth. From arrival, to check in. Didnt have to wait long. And nurse was friendly and professional. 5 star .
Posted on: 29/04/2023

The service was excellent - genuinely can’t think of any way that it could have been improved.
Posted on: 29/04/2023

My experience was excellent at my recent health check.
Posted on: 29/04/2023

Excellent service. Friendly staff with minimal waiting times for appointments and clear advice. Best GP surgery I have been to in Bristol.
Posted on: 27/04/2023

Really friendly, quick service. I was very impressed.
Posted on: 26/04/2023

You are a fantastic GP practice, really responsive and always pleasant to interact with!
Posted on: 25/04/2023

So pleased i joined this practice last year, they have helped me so much. Excellent service received.
Posted on: 22/04/2023

The practice is superb, the receptionist are wonderful, always helpful and try and accommodate the dates that you would like… Experience today was excellent
Posted on: 11/04/2023

Punctual, very polite and efficient.
Posted on: 07/04/2023

The positive visit was all I could expect therefore it’s not possible to improve such a great service
Posted on: 05/04/2023

Professional advice, friendly and efficiently.
Posted on: 04/04/2023

You dont need to do anything better as the practice is amazing just the way it is. Staff are wonderful and its always a pleasure to see my Dr and the nurses.
Posted on: 04/04/2023

I am always impressed with the service from Greenway Community Practice. Please don't change anything!
Posted on: 31/03/2023

Amazing service
Posted on: 30/03/2023

It’s a place where doctors, nurses, physiotherapists and all support staff go the extra mile to help patients . Always a smile to make your visit a positive experience
Posted on: 29/03/2023

Nothing to improve, appointment on time. Everything went as it should. Staff friendly and helpful. No problem booking a convenient further appointment
Posted on: 28/03/2023

Nothing you could do better, Greenway Community Practice is by far the best surgery I've belonged to. Every single member of staff I've met is helpful, friendly and seem to genuinely care about their patients, which is more than I can say for other practices. Please don't change, thank you.
Posted on: 21/03/2023

Everything went really well, I didn’t wait long, I was listened too, I felt like my problem really mattered.
Posted on: 18/03/2023

On time and efficient, nurses were lovely and made the children really relaxed thank you.
Posted on: 17/03/2023

I really don't see of anything could done better. Greenway community practice is the best. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Posted on: 16/03/2023

Excellent treatment yet again. Thankyou for everything you all do.
Posted on: 14/03/2023

I was pleased with the visit and the staff were professional and friendly. I am glad that my first visit to your clinic left a pleasant impression on me. Thank you
Posted on: 07/03/2023

I’m very pleased with the care and attention that I was given. It was comprehensive and effective
Posted on: 06/03/2023

Staff are always polite on the phone and face to face. The practice is efficient and always professional. I’ve always been very happy with the treatment I’ve received
Posted on: 04/03/2023

Outstanding service every time!
Posted on: 03/03/2023

I always feel like I am visiting with friends when I visit the HCA's and nurses. They are so kind and friendly and I really feel safe in their hands.
Posted on: 02/03/2023

Excellent service as usual. Pleasant helpful reception staff . Went in for my appointment on time with the nurse and all the procedures were explained, prior to taking place. Thank you .
Posted on: 01/03/2023

On time, clean environment and helpful organised staff.
Posted on: 28/02/2023

This surgery is exactly what all surgeries should be. My old practise would have made a huge deal of such basic items. Greenway just do it how you would expect everyone to. Absolutely brilliant as they always are.
Posted on: 27/02/2023

One stop postnatal check, baby check and vaccination worked very well. Also great that we stayed in one room with staff coming to us rather than us moving from room to room. Especially helpful to have the room for a short while afterwards too so I was able to feed baby after vaccination. Very thoughtful arrangement. Helpful and friendly team.
Posted on: 26/02/2023

There is nothing you could have done better. In the treatment room I was completely at ease . My treatment nurse was friendly and professional. My worries were being taken seriously, I have had an examination the same day after saying about it in the treatment room and another aptmt coming up. THANK YOU
Posted on: 25/02/2023

Nothing better. First class treatment
Posted on: 22/02/2023

Nothing, I was seen on time and would rate my experience as 5 star
Posted on: 22/02/2023

Just lovely staff, from the receptionist to the Docters, thank you for making us always feel comfortable and supported.
Posted on: 21/02/2023

Excellent service as always. Receptionist v helpful with a query I had. Hope it continues this way. Thank you to all the staff.
Posted on: 19/02/2023

Nothing! Everyone is always very helpful, polite & kind. Cannot give a high enough review!
Posted on: 17/02/2023

Receptionist, Doctors, and nursing staff are always very helpful and polite, nothing needs changing.
Posted on: 17/02/2023

I understand the pressures that GP practices and the wider NHS are under at the moment and am very impressed at how Greenway assesses need/urgency, and responding as per the needs of patients.
Posted on: 10/02/2023

Reception staff were helpful and friendly, was seen on time, and the HCA knew what she was doing, was very friendly and treated me like a human being.
Posted on: 10/02/2023

I never have problems with Greenway Practice, all the staff are helpful and friendly.
Posted on: 04/02/2023

Communication was extremely good. Staff are friendly and understanding. Surgery was clean and well kept. So I personally can’t say what to do to better my experience
Posted on: 04/02/2023

Whenever I visit the practice, it is always a good experience. The staff are friendly and helpful, and do all they can for you. It is the best practice, and I would recommend it to anyone who needed treatment.
Posted on: 31/01/2023

As usual, very short time waiting to be called to appointment (about 2 mins after appointment time). All staff polite and efficient, and i was treated with respect by all. You're doing everything well, so no need to change anything at present.
Posted on: 27/01/2023

Nothing. The receptionist was extremely helpful & dealt with my request straight away. Fantastic surgery.
Posted on: 24/01/2023