GDPR & Data Sharing

The practice complies with GDPR, data protection and access to medical records legislation.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services
  • To help you get other services e.g. from the social work department. This requires your consent
  • When we have a duty to others e.g. in child protection cases
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way you need to let us know. To opt out of NHS data sharing agreements use this link:

Chaperone Policy

If you would like a chaperone to be present during any part of your consultation including intimate examinations, then please inform your doctor. In the event of the practice being unable to provide a chaperone at that time, you will be given the option of re-booking your examination for a subsequent date.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. If you wish to make a FOI request please familiarise yourself with the regulations and submit your application to the practice manager who will consider your application and respond within the statutory framework. For more information regarding the freedom of information act visit

Concerns and Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong. If this is so, we would wish for the matter to be settled as quickly as possible. To raise a concern please contact the practice manager who will deal with your concerns appropriately.

Violence & Abuse

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Earnings Statement

From 1 April 2015, it is a contractual requirement for practices to publish on their practice website the mean earnings for all GPs in their practice relating to the previous financial year.

 The average pay for GPs working at this surgery in the last financial year (2018/19) was £74,031 before Tax and National Insurance. This is based on a total of 7 GPs working in the practice for more than 6 months in the applicable financial year.

Chargeable Services

Not all services we provide are funded by the NHS. We are contracted by the NHS to look after your health under a medical services contract. Some items are not covered by this contract and will be charged for. These include, but are not limited to:

  • Medical examinations for work, travel or the DVLA
  • Insurance reports
  • Completing forms, e.g. passports, residency applications, proof of address
  • Medications and vaccines for travel
  • Private sick notes

You will be advised of non-NHS that will attract a fee before the work is completed. The fees we charge are based on the British Medical Association’s suggested scales and our reception staff will be happy to help you. The surgery is registered for VAT and the majority of Non-NHS Services will attract VAT at the standard 20% rate. We accept payment in cash and  all card types.

Infection Control Annual Statement

This annual statement will be generated each year. It will summarise:

  • Any infection transmission incidents and any action taken (these will have been
    recorded in accordance with our Significant Event procedure)
  • Details of any infection control audits undertaken and actions taken.
  • Details of any infection control risk assessments undertaken.
  • Details of staff training.
  • Any review and update of policies, procedures and guidelines

Infection Control Annual Statement 2020

GCP IP+C Annual Statement 19-20

Texting Patients Policy

Greenway Community Practice uses SMS to send text messages to patients for a range of purposes including recall, patient information and delivering test results. This protocol outlines appropriate use of the service and how it is embossed in the running of the Practice.

If you wish to Opt-out from receiving any text message communications please complete an SMS Opt-out form and email this to: or hand in to a receptionist at the surgery.