NHS App - FAQ's

Who is it suitable for?

The NHS App is for people aged 13 and over who are registered with a connected GP surgery.
You can use some of the app’s features without your GP surgery being connected. 95% of surgeries are now connected to the NHS App.
Greenway Community Practice is registered; So all registered patients at Greenway, can use the NHS App.

How does it work?

With the NHS App you can:
• check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
• book appointments – search for, book and cancel appointments at your GP surgery*
• order repeat prescriptions – see your available medications and request a new repeat prescription
• view your medical record – get secure access to your GP medical record
• register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register
• choose how the NHS uses your data – register your decision on whether it can be used for research and planning

*Please remember if you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.

Report an issue

You can contact the NHS App team directly to report any issue or if you have any questions about this product. Please share the details through our contact form for our records.

How do I access it?

The NHS App is free to download from the App Store and Google Play.