All the up-to-date information on Coronavirus (Covid-19)

GP Services during Covid-19

Information about what services we are able to provide to our patients during COVID-19

Managing your medication during COVID-19

Information on new guidelines of how the Practice process your prescriptions

More information and Resources

Trusted websites that provide more information regarding the pandemic of COVID-19 for the general public

Asthma and COVID-19

If you have severe asthma, you may be at higher risk of developing more serious complications from COVID-19 and social distancing (along with other measures to avoid catching the virus such as regular hand washing) is even more important.

Download the Information Here

Diabetes and Covid-19

When you are ill your body is less responsive to the insulin you  inject. It is important to test your blood sugars regularly as illness usually makes your blood sugar levels rise even if you are eating less than usual. It is possible to manage your blood sugars during illness and avoid development of secondary problems.

Download the information here

High Risk Patients and COVID-19

The council can provide emergency packages for people who need support with food because they have been told not to leave the house for medical reasons. Please ring 0800 0288327. If you are really struggling with getting your medications, please ring our reception team on 0117 9598939 and we can refer you to our volunteer support team.

Social Distancing and COVID-19

Please click on the links below for more information on social distancing during the Coronavirus outbreak.

GOV.UK - Guidance on social distancing for everyone in the UK

Social Distancing Guidelines

Self Isolation and COVID-19

Guidance for people with confirmed or possible coronavirus infection/similar symptoms and information on self-isolation if you or someone you live with has symptoms.

Click HERE for NHS Guidelines

Self Isolation Certificate

What is this?

For Greenway Patients who are currently self isolating according to government guidelines. This note can be given to the employer should they require evidence from their employee.

Download the Certificate here

Covid -19 and Domestic Violence

Isolating at home due to COVID-19 can be challenging for everyone, but if you are also in a difficult relationship it can be even harder. There is help available for Women, Men and children. Please phone and talk about it when safe to do so. If in immediate danger call 999 and speak to the police. Please phone and speak to your GP for help and advice when safe to do so. If you aren’t sure have a look at this information -

Other useful numbers and links:

National 24 hour helpline – 0808 2000 247 (for women)

Men’s Advice Line – 0808 8010327

Respect – 0808 802 4040

Galop – 0800 999 5428 (LGBT+ helpline)

Please don’t suffer in silence

Covid -19 and Mental Wellbeing

During this COVID-19 pandemic, we are aware that patients will have significant mental health needs.

A Mental Well-being toolkit has been created to help you look after your mental & physical health during this difficult period.

Download the toolkit Here

Latest News from Greenway Community Practice

GP Services during COVID-19

Please remember that effective from Monday 23rd March 2020 the Practice will only be providing same day telephone consultations. During your telephone appointment if your clinician decides that you need to be seen, they will make a further appointment for you to be seen at the surgery.

In order to assist in preventing the spread of Coronavirus, please do not visit the surgery unless absolutely necessary or when instructed to do so by your GP or Nurse during a telephone consultation. Under no circumstances should you attend the surgery if you have a cough or fever unless instructed by your GP.

The Practice plays a key role in maintaining the underlying health of our population during the COVID-19 pandemic. It is vital that we continue to provide care to all patients if we have the capacity and ensure that those at greatest need are prioritised. In order to do this we have had to review the services offered at the Practice.

Services that will be postponed during COVID-19:

Services that will continue but on a revised scale or delayed to when safe to resume:

  • Routine cervical smear tests that are considered to be low risk
  • Vitamin b12 injections
  • Contraceptive services
  • Routine reviews of care for people with long term conditions such as Diabetes, COPD, Asthma and Heart disease – remote reviews will be carried out wherever possible.

Services that will continue regardless of the scale of the virus outbreak:

  • Unwell patients requiring medical attention following initial telephone consultation
  • Medication problems that cannot be dealt with by community pharmacy
  • Investigations for immediately necessary conditions
  • symptoms consistent with cancer that may require referral
  • Palliative care
  • Routine vaccinations e.g. Seasonal flu, pneumococcal, shingles
  • Childhood immunisations
  • Blood monitoring for high risk medications e.g. INR and immunosuppressant’s
  • Essential injections e.g. Prostap, aranesp, clopixol, testosterone
  • Cervical smear tests with previous high risk changes or for those on more frequent recalls
  • Postnatal checks
  • Wound management/dressings

We hope you are keeping safe and well during these difficult circumstances and want to reassure you that the Practice team are here to support you the best we can. Please do still contact us if something feels important to you or is worrying you. NHS 111 website can also be useful when deciding if you should contact us about your problem. If you feel lonely please do contact us. We have people available who can help.

For regular practice updates during the COVID-19 pandemic please follow our practice Facebook page or log on to our website

Managing your Medication during COVID-19


The practice WILL NOT be issuing printed prescriptions for the foreseeable future and all prescriptions will be sent electronically to the pharmacy. Please ensure you prepare for this change by making sure you have a nominated pharmacy – this can be done over the telephone or online via Patient Access.

Repeat Prescriptions

Please only visit the practice to order your repeat medication as a last resort.

You can order your repeat medication in the following ways;

  • By contacting your pharmacy directly.
  • By registering for the NHS App or online Patient Access. Further information on how to do this is available via our website
  • By emailing us at
  • By completing a repeat prescription order form and posting in the red post box in the practice foyer. To protect you and others from any risk please only visit the practice to order your repeat medication as a last resort.

Please note that any repeat medication requested too early will be rejected.

Medication Delivery

If you are having difficulty collecting your prescriptions from your pharmacy due to the self-isolating or protective shielding measures please let us know.

Our receptionists will be able to put you in contact with a group of patient volunteers who can arrange your medication to be collected from the pharmacy and delivered to your home.