Practice Complaints Procedure


At Greenway Community Practice, we try to offer the best possible care and treatment to our patients. If you are unhappy with the treatment or service you have received, you are entitled to make a complaint, have it fairly considered and receive a response from the Practice.

The Practice has established a complaints procedure in line with the latest NHS guidelines. We take all complaints very seriously and hope most concerns can be sorted out quickly and easily. If you wish to make a complaint please contact us, ideally in writing, so that the complaints procedure can be initiated.

For details on our complaints procedure and where else you may complain to, please see the attached policy.

Complaints Policy



The Patient Advice and Liaison Service (PALS) is confidential and provides an approachable, easily accessible route into all areas of the NHS to raise queries, concerns or compliments.

Please click the link below for further information:

PALS information


Opening Hours

Lines open Monday-Friday: 8.30am-6.30pm

The surgery is open 8.00am – 7pm from Monday-Thursday and 8.00am – 6.30pm Friday.

If you need medical advice outside our opening hours please ring NHS 111

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We are a 4YP Surgery.

For more information please visit our page especially designed for young people or visit the 4YP Website.

4YP 2

Health services young people can trust.


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